|
Getting Started
How does it
work?
Getting your paintings or photography
reproduced by American Art Editions is fast & easy!
You go to our
pricing page and enter the size
you want and pick any options you want. If the price is fine, continue
down the page to order your prints. You'll then be able to upload a
digital file of your art. We get your order and digital file. We then
produce your order and ship it to you by UPS, it's that easy!
Back To Top
How do I get a price?
Simply go to our
online price calculator, answer
a few questions and get your price instantly! If you like the price you
can then order instantly online!
Back To Top
How's the best way to place
my order?
We request that whenever possible you
order online. That way we will
have all your information and there is less chance of mistakes.
Back To Top
How do I get my files to you?
After you order we'll
send you a link to our upload page. Our upload page will take up top 40
meg files. If you have large files or a lot of files let us know and well
send you our FTP information. You may FTP files up to 100+ megabytes each,
but you must first email us for settings and pass code and you must have
an FTP program on your computer. With large files we recommend
sending them on a CD.
Back To Top
I placed an
order and have not heard back from you?
If you placed your order
and don't hear back from us, then that is a good sign! We generally only
contact you if we see a problem with your file or have a question about
your order. Otherwise, we just produce the order and ship it to you.
Please note: When you order online. You will get an automated
confirmation email if you entered a correct email address.
Back To Top
Will you
check to make sure my files are big enough?
We will look at your files to
determine if they are big enough to print at the size your order. If we
feel they are too small we'll contact you and ask for a bigger file or
suggest that you print smaller. Determining if a file is big enough is
subjective and we use our best judgment, so you are ultimately responsible
for the file quality that you send us. Please look at you files at 100%.
Back To Top
Can I Cancel My Order?
Once an order has been placed and in production
it can not be canceled.
Back To Top
PRINTING QUESTIONS
What size digital file is best?
Always, the bigger, the better.
You need either a high dpi or a large image size for the best results. If
you have both you will get a better print. DPI should be 100 to 300+ for
best results. Lower DPI may work fine if you have a large image size and a
small image size may work if you have a high DPI. The
larger we are printing the more important file size, DPI and quality is!
Back To Top
Digital file requirements?
Digital File & Color Requirements
Your digital
file MUST be either PSD(Photoshop) or .TIFF or .JPEG. These are the most
common files types.
Your files should be RGB Color Mode for the best color match. RGB is the
standard for most digital files and digital files are normally RGB unless
someone has changed them on purpose. CMYK, Lab Color or other mode files
may alter your color. Sometimes drastically!
We cannot be responsible for quality due to customer image choice, such as
resolution, low dpi, content, color mode, out of focus, etc.
Remember, your files are printed as is! You are responsible for all color
adjustments & corrections before sending the file. If your colors are
critical, it is recommended that you order only one copy of a print before
ordering a large quantity of the same print.
If we see something not right will contact you, but art is subjective and
it is not always easy to tell when something is wrong.
Most files we get require a little bit of cropping. Try to order your
prints in the same proportions as your file to limit cropping. If your
file requires cropping to fit the size print you order, we will use our
best judgment as to what to crop out and are not responsible for overly
cropped images. If cropping is a concern, you should crop your file first
yourself or tell us what you do not want cropped out. We will do our best
to honor your request.
Back To Top
If I want a
border do I need to add it to my image?
NO!! DO
NOT add a border unless
you consider that image area. Let us add the border. If you add the border
to your file it becomes image area which may cause you image to print
smaller then you want.
We will automatically add a border to your file when we print..
Back To Top
Can I send my
original art for you to photograph?
Yes, we can photograph your original art. We do
have a size limit of 32 inches x 32 inches.
If send original art, pack it securely and insure it! Use FedEx, UPS
or some service were it can be tracked.
The cost is a one time charge of $150 plus the actual return shipping cost.
Just like with digital files, we'll print your colors as close a possible.
Back To Top
Will my colors print correctly?
We very rarely have a color matching
problem. Generally the color prints exactly as your file is or prints very
close with only slight and acceptable differences.
But remember, your
digital file is printed "as is," and all the
responsibility for color rests with you. Unless you have calibrated monitors, what you see on your screen
may not match what's on ours.. Even with this note of caution, we do this
all the time with superb results.
Digital File & Color Requirements
Your digital
file MUST be either PSD(Photoshop) or .TIFF or .JPEG. These are the most
common files types.
Your files should be RGB Color Mode for the best color match. RGB is the
standard for most digital files and digital files are normally RGB unless
someone has changed them on purpose. CMYK, Lab Color or other mode files
may alter your color. Sometimes drastically!
We cannot be responsible for quality due to customer image choice, such as
resolution, low dpi, content, color mode, out of focus, etc.
Remember, your files are printed as is! You are responsible for all color
adjustments & corrections before sending the file. If your colors are
critical, it is recommended that you order only one copy of a print before
ordering a large quantity of the same print.
If we see something not right will contact you, but art is subjective and
it is not always easy to tell when something is wrong.
Most files we get require a little bit of cropping. Try to order your
prints in the same proportions as your file to limit cropping. If your
file requires cropping to fit the size print you order, we will use our
best judgment as to what to crop out and are not responsible for overly
cropped images. If cropping is a concern, you should crop your file first
yourself or tell us what you do not want cropped out. We will do our best
to honor your request.
Back To Top
Do you use
aftermarket or off brand inks like some other companies?
NO! We only use the original printer
manufacturer inks for true color & archival life.
Back To Top
What Is Gallery Wrapping?
Gallery Wrapping is when the image/photo wraps around the edges. With
gallery wrapping, framing is not necessary.
Most people simply hang their canvas as is, but of course you can always
still have it framed if you choose!
Back To Top
Can you
print my gallery wrapped edges in a solid color?
Yes, any solid color you want. Black is the most
popular!
If you have a color in the image that you would like on the edges, we can
do that. We'll match it as close a possible.
Back To Top
Is there an extra charge
for borders?
NO! On un-stretched
canvas we leave approx. 2 inches and on paper we leave approx. 1 inch.
Back To Top
Is your printing done off shore
like some others?
NO! Your giclee print will be completely done in
our US giclee studio!
Back To Top
What brand or model
machine will my order be printed on?
Our studio is
fully equipped with a variety of the latest brands & models of equipment.
We can not always tell you which piece of equipment will be used on your
order. It's like when you buy anything, your only concern is price & the
finished product. We will always use the best equipment for your particular
order giving you the very best finished print! You're paying us to worry
about the printing, so you can concentrate on your art!
Back To Top
Is the ink & material
you use archival?
Yes
Back To Top
Can I paint or embellish by canvas prints?
We have many regular customers that
over-paint, embellish or put a texturing glaze on our canvas prints.
We've never been told of any problems. but you should always do a test print
first. All seem to order their canvas coated so, it IS RECOMMENDED that you
have us cost the canvas first. Uncoated canvas can be damaged easily!!
Back To Top
Canvas Stretching Questions
Do you offer
canvas stretching on wood stretcher bars?
Yes, in two stretcher
thicknesses. 3/4 inch & 1 1/2 inch.
Back To Top
What sizes do you stretch?
Your Canvas Stretched on 3/4"
stretcher bars.
Maximum finished size 40" x 40"
Larger sizes will require
extra dimensional weight
shipping cost.
Standard Size 3/4" Stretcher Bars: 8", 9", 10", 11", 12", 14", 16", 18", 20", 24", 26", 30",
32", 36", 40"
Your Canvas Stretched
on 1 1/2" stretcher bars.
Maximum finished size 38" x 40"
Larger sizes would require
extra dimensional weight
shipping cost.
Standard Size 1 1/2" Stretcher Sizes: 16", 18", 20",
24", 26", 30", 32", 36", 40"
Non
Standard Size Stretcher Bars - Any size NOT listed
above. Additional $12 charge per stretched canvas.
Back To Top
Can I
get my canvas un-stretched so I can stretch it myself?
Yes!
Back To Top
What size wood
stretcher bars do you offer?
We offer two
stretcher thicknesses. 3/4 inch & 1 1/2 inch.
Back To Top
If I order my canvas un-stretched do you leave extra canvas for stretching?
Yes, approx. 2
inches.
Back To Top
Do you
staple your canvas on the sides or on the back?
On the back.
Back To Top
Can you add
hanging hardware to my stretched canvas?
Yes. We have two different options. we can put a wire
on large canvases and a single hook on smaller canvases.
Back To Top
SHIPPING QUESTIONS
How are prints shipped?
Prints are shipped in
either tubes or flat boxes. Of course stretched canvas prints are shipped
flat
Back To Top
How long before my order ships?
Production time
varies but generally runs anywhere from
3 -10 business days, depending on what you order. Very large orders
may take longer, simple orders may get done quicker.
We try to accommodate rush orders
but cannot make guarantees.
Rush Orders Are Subject To A 15%
- Min: $25 Service Charge.
Back To Top
Do you ship to Canada?
Yes
Back To Top
Can I return my
prints?
Since our products are custom printed just for
you, we can not accept returns.
Back To Top
OTHER QUESTIONS
Is there a set up charge?
NO
Back To Top
Is there a minimum order?
NO!
Back To Top
How do you say Giclee?
The
first question we hear from many people that
call us:
It's pronounced ' zhee-klay ' .
Don't worry, we won't make you say it if you call, just ask about
our 'art prints'.
Back To Top
How are you so
much lower then everyone else?
We'll, we're not cheap, it just that everyone
else is too high! We offer pricing that allows you to sell your art
and still make money. We don't skimp on quality. We use the best materials
and the latest equipment to give you high quality giclees at the lowest
possible price.
Back To Top
Do you offer quantity discounts?
Yes, just ask. Tell us what you need and how many.
Back To Top
Is your online order form
secure?
Yes,
all
transactions on our Web server are encrypted using S. S. L. to provide you
with optimal security and peace of mind. We don't make it available
on the Internet; to us, to you, or anyone else. The only information about
you that is stored on our servers is: which items you currently have in
your shopping cart, your preferred shipping method, and which state you
are in for sales tax purposes. We keep track of you using a cookie file
stored in your computer's memory temporarily. This file is deleted from
your computer's memory when you close your Internet browser. Unlike many
Internet companies who store your name, address, and financial information
on the Web server, as stated before, we do not. This protects you from
crackers (hackers) breaking into our server and stealing important
personal information about you. This also makes it necessary for you to
re-enter your credit card name and shipping information every time you
place an order with us. We understand that many appreciate the convenience
of having their information stored, but our company feels it is not worth
the liability of having your personal information compromised.
Back To
Top
Will you print nude
paintings
or photography?
Yes, since many artist include nudes in their
art, we will print artistic nudes, but We
DO NOT print porn!
Back To
Top
Are my files safe with you?
Yes! We never share your files with
anyone! Your files never leave our studio.
Back To
Top
Can I visit your studio?
If you are in the area, you can of course drop
off files and pick up your order, but we DO NOT invite visitors into our
production area. In addition to it being distracting our staff, we wish to
protect the privacy of our clients and their work. We also have
proprietary coating & stretching processes.
Back To
Top
What is your shipping
charges?
Shipping
rates are
per order, no matter how many prints you order!
UPS Ground Shipping - 10% of your order total - $12.00 Min.
Hawaii, Alaska & Canada Pay Actual Shipping Cost When Shipped
We charge the actual cost.
There may be two charges on your card.
If shipping involves dimensional weight or requires another method. You
will be charge the actual cost involved..
Stretched canvas prints over 40" may incur additional cost due to UPS's dimensional weight charges.
With the way "dimensional weight" works, a 40 x 40 will cost you
our regular shipping charge, but a 36 x 48 would cost about from $50 - $100 for
shipping depending distance..
Back To Top
Privacy
policy:
We do not sell E-mail addresses or other personal information of its
clients to any third party.
*About
Color & Print Quality - We want to make sure you love the prints you get
from us!
We try our best to catch
problems with your files, but art is subjective and it's not always easy see
something wrong. We want you to absolutely love the
prints you get from us, but please remember, the print quality and the color of the finished
print you get from us will
only be as good as the digital file
you give us to work with,
so we
cannot be responsible for color and we
cannot be responsible for print quality such as out of focus, poor resolution, low
dpi, content, wrong color mode, etc. Example: If you send us a
photo that is slightly out of focus, our software will improve it slightly, but
it will still print out of focus. If your colors are not correct on your file, then your colors will not be correct on your prints! Your files are printed
"AS IS". You are solely
responsible for image quality & color and should make any color adjustments or
corrections BEFORE uploading your file. Please look at your file at 100% and
read our file requirements before sending your file. If your monitor is not
property calibrated you may see your file colors differently then they are.
We always recommended that before ordering a large quantity of the same print
and color is important to you, you should order only 1 print first to see if your file is correct!
Please see our color & file requirements below.
We can guarantee color ONLY if you have us color match & proof your files. PLEASE NOTE: Your credit
card statement will list our charges as: Digital Magic Imaging
|
