Frequently Asked Questions
For professional clients
How do I get my files to you?
Do you provide proofs?
What printers do you use?
What inks do you use?
What about protecting the image, once printed?
How do I make a digital file for my art?
Where are you located?
Can you ship directly to my customers?
Ordering Questions
How do I get a price?
What is the best way to place my order?
How do I get my files to you?
I placed an order and have not heard anything back.
Can I cancel my order?
Can I return my prints?
Shipping Questions
How are prints shipped?
How long before my order ships?
Can you ship directly to my customers?
When shipping to my customers, is there an invoice or pricing in the package?
Can you ship as a gift to someone for me?
Do you ship internationally?
Printing Questions
Digital file requirements
About Color & Print Quality
If I want a border, do I need to add it to my image?
Do you use aftermarket or off-brand inks like some other companies?
What Is Gallery Wrapping?
Can you print my edges in a solid color?
Is there an extra charge for borders?
Is your printing done off shore like some others?
Is the ink & material you use archival?
Can I paint or embellish my canvas prints?
Canvas Stretching Questions
Do you offer canvas stretching on wood stretcher bars?
Can I get my canvas un-stretched so I can stretch it myself?
What size wood stretcher bars do you offer?
If I order my canvas un-stretched, do you leave extra canvas for stretching?
Other Questions
Is there a set up charge?
Is there a minimum order?
How do you say Giclee?
Is your online order form secure?
Will you print nude or controversial subjects in my paintings or photography?
Are my files safe with you?
Privacy policy
Terms and Conditions
